Privacy Policy

This Privacy Policy has been developed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018), which regulate the processing of personal data in the United Kingdom.

1. Terms and Definitions

In this Privacy Policy (the “Policy”), the following terms and definitions are used:

1.1 Users – individuals who use the functionalities of the Platform and are data subjects.

1.2 Personal Data – information and data related to Users, which Users voluntarily and willingly provide to the Platform with their consent in connection with the use of the Platform’s functionalities. The composition of Personal Data is defined by this Policy.

1.3 Confidentiality of Personal Data – the fundamental principle by which the Platform is governed regarding Personal Data, according to which Personal Data shall not be disclosed to third parties without the consent of the data subject (User).

2. General Provisions

2.1 The purpose of this Policy is to ensure the proper protection of User information from unauthorized access and disclosure.

2.2 The Service reserves the right to make changes to this Policy without prior notice to the User by posting a new version on the Platform.

2.3 The Platform shall not be held liable for any consequences arising from the User’s failure to familiarize themselves with the rules outlined in this Policy.

3. Provision of Information (Personal Data) by the User

3.1 The commencement of use of the Platform and the submission of information about oneself through the forms provided on the Platform constitutes an action indicating agreement with this Policy and the conditions set forth herein for the processing of the User’s personal data. If the User does not agree with the Policy, they must cease using the Platform.

3.2 The Platform, acting reasonably and in good faith, assumes that the User:

  • Possesses all necessary rights to enable them to use the Platform in accordance with its intended purpose;
  • Provides accurate information about themselves and their contact details to the extent necessary and sufficient for using the Platform’s services;
  • Does not use another person’s personal data;
  • Is familiar with this Policy and consents to its terms.

3.3 Due to the technical features of the functionality, the Platform does not verify the accuracy of the information received (collected) about Users. Users independently determine the content and scope of the information they post for the purposes of using the Platform and are solely responsible in the event of violations of third-party rights resulting from the posting of information about them.

3.4 The User’s consent to the transfer of personal data to the Platform and acceptance of the terms of this Policy is given through an automatic functionality by clicking a special button provided on the Platform when filling out forms for submitting personal data.

3.5 The User, through the use of automatic functionality, consents to the transfer of personal data freely, voluntarily, and in their own interest. The User is informed that such consent is informed and deliberate.

4. Composition of User Information

4.1 Personal information that the User voluntarily provides about themselves during the use of the Platform, which is sufficient for the provision of Platform services (use of its functionality):

4.1.1 For the purpose of using the Platform’s functionality, the User provides:

  • Their first name and last name;
  • Email address;
  • Phone number.

4.1.2 The amount of information to be provided on the Platform is determined solely by the User. The User is not required to provide a phone number. If the User, acting as a Customer, does not provide their first name and last name, they will have access to guest functionality.

4.1.3 The mobile phone number may be provided at the User’s discretion for the purpose of receiving notifications upon request and with the User’s consent.

4.1.4 To receive the paid verification service aimed at increasing the level of trust from other Users, the User may upload copies of identity documents in their personal account. The Platform does not store these copies; after the comparison of the document data with the information provided by the User, the copies are deleted from the Platform (destroyed).

4.2 The Platform processes data that is automatically transmitted during its use: information from cookies.

4.3 The data that the User places on their personal page on the Platform is determined by the User independently (information about their services, experience, etc.). Due to technical features, the Platform does not monitor the volume, content, or accuracy of the provided information. The User fully understands and agrees that the data they make publicly available may be accessible to third parties, including search engines. The Platform is not responsible for the use of such User data by third parties, particularly for the delayed removal of data from search engine indexes after the User’s data has been deleted from the Platform’s database.

5. Purposes and Principles of Personal Data Processing

5.1 The User provides personal data to the Platform for the following purposes:

  • Utilization of the Platform’s functionality and services;
  • Establishing feedback with the User for responding to inquiries when a relevant request is received;
  • Establishing feedback with the User when interacting with other Users;
  • Fulfilling pre-contractual and contractual obligations concerning the User;
  • Providing customer support to the User.

5.2 Informational newsletters, messages about special offers, and other information may be sent on behalf of the Platform to the contact details provided by the Users only with the User’s consent, which must be expressed through automated means.

5.3 The Platform adheres to the following principles regarding personal data:

  • The collection of personal data is limited to achieving specific, pre-determined, and lawful purposes; data processing that is incompatible with the purposes of collection is not permitted;
  • The merging of databases containing personal data, processed for incompatible purposes, is not allowed;
  • Only personal data necessary for the purposes of processing shall be obtained;
  • The content and volume of processed personal data shall correspond to the stated purposes of collection; the collection of excessive data beyond the stated purposes is not permitted;
  • Personal data shall be stored in a form that allows identification of the data subject, and not longer than necessary for the purposes for which the data was collected.

6. Methods and Duration of Personal Data Processing

6.1 The period for which personal data is transferred is calculated from the moment the User provides consent for such transfer and may be terminated by written withdrawal of the User’s consent, as well as upon the fulfillment of the purposes for which the personal data was collected (i.e., when there is no longer a need to process the personal data) in connection with the deletion (blocking) of the User’s account in accordance with the Platform’s Rules.

6.2 The collection of personal data is carried out through automated means (using the Platform’s software functionality).

7. Procedure for Collection and Storage of Personal Data

7.1 Personal data of Users is collected on a lawful and voluntary basis solely for the purpose of utilizing the Platform’s functionality.

7.2 Information and personal data of Users are stored on electronic media. The Platform undertakes not to disclose or distribute the collected personal data to third parties.

7.3 The Platform implements technical and organizational-legal measures to ensure the protection of Users’ information and personal data against unauthorized or accidental access, destruction, alteration, blocking, copying, dissemination, or other unlawful actions, to the extent feasible according to the technical capabilities of the Platform and considering its nature.

7.4 Data published by Users on their personal page on the Platform, as determined by the User, may be accessible to third parties, including search engines. Due to technical limitations, the Platform is not responsible for the use of Users’ personal data by third parties, including the untimely removal of data from search engine indexes after the deletion of Users’ data from the Platform’s database.

7.5 Personal data is either destroyed or anonymized upon achieving the purposes for which it was collected, or when there is no longer a need for processing personal data, such as upon deletion (blocking) of the User’s account or upon withdrawal of the User’s consent to process personal data.

7.6 The User has the right to withdraw their consent to the processing of personal data at any time by sending a written notification to the email address: [email protected] with the subject line “Withdrawal of Consent to Process Personal Data.” Withdrawal of consent by the User results in the destruction of records containing personal data in the personal data processing systems. To prevent account hacking or deletion by third parties, the User must confirm their ownership of the account with a copy of an identity document when sending the withdrawal request. The Platform does not store these documents; after verification, the copies are destroyed.

8. Rights and Obligations of the Parties

8.1 The Platform agrees to:

  • Implement measures (legal, organizational, and technical) necessary and sufficient to ensure the confidentiality, security, and protection of the User’s personal data;
  • Provide the User, upon written request, with information about measures taken to protect personal data;
  • Conduct internal oversight to ensure the confidentiality of personal data;
  • Regularly inform employees directly involved in the processing of personal data about the provisions of personal data protection legislation, including the requirements for protecting personal data;
  • Cease processing and destroy the User’s personal data upon receiving a written request.

8.2 The Platform has the right to:

  • Clarify information about the User by sending a relevant request;
  • Use the information provided with the User’s consent in accordance with the purposes stated in these Rules.

8.3 The User agrees to:

  • Not disclose or provide personal data and information about third parties on the Platform;
  • Not provide false information or any information that could damage the business reputation of the Platform or violate the law.

8.4 The User has the right to:

  • Obtain information regarding the processing of their personal data;
  • Withdraw consent for the processing of personal data at any time by sending a written notice to the email address: [email protected] with the subject line “Withdrawal of Consent to Process Personal Data.”

9. Privacy Concerning Minors

9.1 By using the Platform, the User affirms that they are of legal age to enter into transactions related to the receipt or provision of services offered by the Platform.

9.2 Due to the technical nature of the Platform’s functionality, it does not verify the age of Users and is not responsible for instances of the Platform being used by minors. Any issues arising from the use of the Platform by minors must be addressed by their legal representatives (parents, guardians, custodians).

10. Limitations of Liability

10.1 The Platform shall not be held liable in cases where confidential information:

  • Was or became public knowledge at the time of disclosure;
  • Became known from a source other than the User;
  • Was disclosed with the User’s consent or by the User themselves.

11. Dispute Resolution and User Inquiries

11.1 Users may send their inquiries to the Platform, including inquiries regarding the use of their personal data and other information, in writing to the email address: [email protected].

11.2 Upon receiving a User’s inquiry (request), the Platform will take appropriate action to block (delete, modify) the User’s data. For disputed issues, the Platform will conduct an investigation.

11.3 If a User withdraws consent for the processing of their personal data, the Platform will cease processing and will destroy the personal data.

11.4 Before filing a lawsuit regarding disputes arising from the relationship between the User and the Platform concerning the use of personal data, it is mandatory to submit a complaint (written proposal for voluntary dispute resolution). The recipient of the complaint must, within 10 business days of receiving the complaint, provide a written response to the complainant regarding the results of the complaint review.

11.5 All correspondence received by the Platform from the User is considered restricted-access information and will not be disclosed without the User’s written consent. Personal data and other information about the User making the inquiry may only be used for responding to the specific request, and cannot be used otherwise without the User’s explicit consent.