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Frequently Asked Questions
ABOUT freeskillup.com
freeskillup.com – a platform for anyone who is eager to grow their business, build a unique brand, or achieve their dreams.
To get started, you’ll need to create an account. Just visit this link, and fill out the registration form to sign up on freeskillup.com.
To log in, click the “Login” button in the top right corner of the page. This will take you to the login page, where you can enter your email address and password. If you want your details to be saved and automatically filled in next time, check the “Keep me signed in” box (cookies need to be enabled).
Go to this link to request a password reset. Click the “Forgotten password” button, enter your email address, and then click “Get New Password.” You’ll receive an email with a link to reset your password.
FOR FREELANCERS
freeskillup.com has a directory of all freelancers at this link. The freelancer directory on freeskillup.com is the perfect place for professionals from various fields to showcase their talents and be discovered by potential employers.
To display your skills, experience, and services to potential clients, you need to register on our site as a freelancer by visiting this link and selecting the “Freelancer” option during registration.
Yes, absolutely. Employers often review freelancer profiles before making a decision, so it’s helpful for them to have access to detailed information about your skills. To attach a document, go to the “Profile” section in your dashboard, click the “Browse” button in the “Media” section, and then select the document you want to upload.
Log in to the site, then go to your dashboard. In the “Submission Service” section, you can add a service by providing a detailed description, setting a price, and specifying the delivery time. In the “Service Addon” section, you can also add and describe additional options for your service.
Payment for your service will be credited to your account on the platform after the project is completed and approved by the employer. Please note that you should only start working once the employer prepay the full amount for your service.
To withdraw money from your account, you must first complete the verification process by visiting this link, filling out the required information, and uploading the necessary identification documents.
Once verification is successful, you can withdraw your funds. Go to the “Statements” section, click the “Withdraw now” button, in the pop-up window select your payment method and enter the amount you want to withdraw.
If the client is not happy with the result, you can offer to prolong the deadline. If the dispute cannot be resolved, you can contact support at [email protected]. Include “Dispute” and your order number in the subject line, and in the body of the email, provide a detailed description of the situation.
Fill out your profile in as much detail as possible, add examples of your work, offer competitive pricing, and respond quickly to enquiries from potential employers.
Freelancers use the platform through a subscription system. You can view our subscription plans and pricing details by visiting this link.
To cancel your current subscription plan, you need to log in to your freelancer account and in the “My Plan” section click the “Cancel” button in your current plan.
If you need further clarification or assistance with canceling your subscription, please contact our support team by sending an email on [email protected]
Yes, if you cancel your subscription before its expiration, the cancellation will take effect at the end of the billing period, and no payment will be charged for the next period. The concept of the “billing period” in relation to your subscription is defined from the moment of its activation.
Refunds are not provided. Payment for the current period is non-refundable, even if the subscription is canceled in the beginning of the period. But there are exceptions:
- Technical issues on our platform that prevent access to services.
- Errors in the payment system (e.g., if payment was charged several times for one period).
If your refund request will be approved, the refund will be processed within 10 business days to the original payment method.
If the refund cannot be processed via the original payment method, you must notify us by email at [email protected] no later than the date of your refund request.
FOR EMPLOYERS
To order a service, go to the service catalog at this link. Use the filters to find the service you need. You can then discuss the project details with the freelancer by clicking the “Contact Me” button. Once you’re ready, you can pay for the service by clicking “Buy Now” and proceeding to the payment page.
Freelancers set their own prices on freeskillup. Prices can vary based on factors like the complexity of the task, the time required, and the freelancer’s experience.
Payments on the freeskillup platform are processed through a partner payment system or bank. Information is transmitted to the payment gateway using SSL encryption. The data is then transferred through secure banking networks that are highly reliable and PCI DSS certified. The payment system or bank does not share your card details with us or any third parties. For additional security, cardholders may use the 3D Secure protocol for authentication.
You can pay for services on the site using Visa and MasterCard, as well as through bank transfers via SEPA and SWIFT.
If the freelancer is running late, you can extend the deadline by contacting him to discuss and agree on the new conditions. Alternatively, you can complain against the freelancer. To do this, go to the freelancer’s profile and click the “Report this freelancer” button.
Before placing an order, you can check the freelancer’s rating, read reviews from previous employers, and review their portfolio. Additionally, funds will only be released to the freelancer after you approve the completed work.
Yes, you can request a refund if the work was not completed according to the order’s terms within 14 days after the freelancer has submitted the work. To request a refund, contact support at [email protected] or visit this link.
If you have confirmed that the freelancer completed the work as agreed, a refund is not possible.
If your refund request is approved, the refund will be processed within 10 business days to the original payment method.
If a refund cannot be processed to the original payment method, you must notify us by email at [email protected] no later than the date of your refund request.
OTHER QUESTIONS
If you didn’t find the answer you were looking for, please submit your question using the contact form at this link or email us at [email protected]. We’ll be happy to assist you!
If you have a new email address, you can update it by going to this link.
To delete your account, go to this link.
